Returns Policy

All of our jewelry is backed with a 100% 10-day Satisfaction Guarantee. If, for any reason, you are not satisfied with your purchase, you can return your item(s) within 10 days from day of delivery. Firstly, please contact our customer service and complete this Form. Our customer service will give you all the data required to complete the return process. Please note, that in order to maintain the quality of the jewelry and process your return promptly, we have introduced the following requirements:

• The purchase must be returned in the original condition in which it was bought. You are under a duty to take reasonable care of the goods which means the goods must be unused and in their original, undamaged packaging.
• Pierced jewellery cannot be returned due to hygiene reasons.
• Please be sure to insure your parcel for a potential damage in shipping. You will be responsible for any damage in returning the shipment.
• If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
• Items that have been worn and damaged due to client negligence cannot be returned.
• Shipping costs are not refunded and may be deducted from returns originally shipped FREE or at a reduced rate.
• In addition to our returns policy, under the Distance Selling Regulations (Dz.U. nr 141, poz. 1176, Law of 27 july 2002r.), you have 10 working days (beginning the day after receipt) to return your order. You should contact our Customer Services within 10 working days of receipt of the item(s).
• Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition.